Right to Cancel
The returns policy is only for consumers, not for entrepreneurs.
A consumer is a natural person, who makes this purchase for a purpose which does not relate to his / her commercial or entrepreneurial profession (§ 13 BGB); an entrepreneur is a natural person or a legal entity or a private company which is capable of holding rights who acts in his/her/its capacity as such when entering into a contract with us (§ 14 BGB).
Right for cancellation
If you did not like the product, you can cancel the order within 14 days after delivery. You can give the information via letter, e-mail, fax before resending the items. After informing us via letter, e-mail or fax, that the order should be cancelled and the items should be returned, the buyer can return the received goods within two weeks (without stating any reason) by sending them back provided that the goods are in their original condition. The two-week period starts upon receipt of the goods and the terms of this document. To comply with the two-week period, the sending of goods or letter is suf-ficient. In any case, the cost for sending the items back the buyer has to pay.
The return must be sent to:
Trudbert Werner (Geschäftsführer)
Leuchtstark Vertriebs GmbH
Düsseldorfer Str. 2
Tel: +49 (0)2822-9148740
Fax: +49 (0)2822-9148749
Consequences of return
In the event of a valid return, both counterparties must return the goods or payment, as the case may be, back to their original holder. In case the goods are impaired or not in their original condition, we can ask for compensation. This does not apply if the impairment was due to the inspection of the goods which could have also taken place in a shop. The buyer can avoid the requirement for such compensation provided he does not use the goods or do anything which would reduce the value of the goods.
Storage of the wording of the contract
Your order data will be stored. You can print the data during the ordering process if you get the order confirmation.